22 December 2009

TERMS AND CONDITIONS OF USE OF SERVICES

1. Introduction

1.1 VAULTHOSTER, which from here on referred to as ’Company’, is a website of delivering products and services via the Internet created by “Christos S. Tsafaroglou - Internet Services & Internet” based in Likovrisi Attica - 26 Ath Diakou, with VAT num. 070744774. The following terms and conditions will apply to the use of the website of the Company, which is available at www.vaulthoster.com and services offered by the Company. By using the Site or the services provided by the Company, users indicate full acceptance of the terms and conditions laid down or will be laid down by the Company in the future.

1.2 If a user or user representative does not agree to these terms and conditions, then he must not make use of the website and the services of the Company. Users of the company services or website visitors at www.vaulthoster.com will be referred as "Client", regardless of whether they take orders for services or products by the Company.

2. Responsibility and Company Services

2.1 The Client confirms that the material that will be uploaded to our servers is ready and will not need any further treatment by the Company to operate. The Company has access to files, websites and customer data.

2.2 The Company shall notify via email the customer on how they can access Control Panel (Control Panel) and on how to publish files on the Internet, setting up the email accounts and the need to study the virtual server and the control panel manual.

2.3 The Client agrees that he has the necessary knowledge to build / publish websites on the Internet and that the Company is not responsible to provide such knowledge or other programming knowledge to him. The Company is not obliged to provide technical support except as provided herein. The Company may exceptionally, if we wish to provide support and advice on issues not related to the hosting website (Additional Support).

2.4 Any request for additional technical support may be withheld by the Company with or without reason. It is in the Company's sole discretion whether to provide any additional technical support, if we will it can be interrupted at any time without notice and without any liability or responsibility for the Company.

2.5 The Company has no control over the content of information passed through the network of servers, does not guarantee the reliability of any information contained on the Internet through or because of its services. Moreover it does not guarantee commercial or personal financial solvency of any shows online or meet any specific promises / offers from third parties and is not responsible for any damages may occur to the client or those who deal with them, including loss of data on ' cause delays, non-delivery of goods or service interruption for any reason, error or omission.

2.6 The use of any information provided through the INTERNET is under the responsibility of who he uses it and the Company has no responsibility for the accuracy or quality of such information. The connection speed refers to the website represents the speed to the core network (backbone) and not the speed from end to end.

2.7 The Company has no liability for any damage caused in case of non availability of network or system and does not guarantee that the hosting service will be uninterrupted.

2.8 The Company, under any conditions and circumstances and from any cause, has no liability for damages for any harm resulting from the use, availability or unavailability of services offered.

2.9 The Company upgrades at regular intervals all the applications that are installed in its servers in order to maintain security levels at the highest level and to provide the latest versions of cPanel Control Panel, Apache, php, mysql, perl, zend, ioncube, etc. . It is exclusively up to each client to update any appropriate code php, mysql queries, etc., of his websites in order for them to be compatible with the company's servers. The Company is not responsible for any loss, damage resulting from these upgrades as well as the inability or unwillingness of the client to adapt his websites to the upgraded versions of various applications and programming languages installed in the servers of the Company.

2.10 The Company does not accept responsibility or liability for damages for any loss, damage and moral damage resulting from failure to service or technical support and the Customer undertakes to accept that he will not raise any claims.

2.11 The Company periodically takes backup of files and databases of customers who use hosting services on servers unless the customer’s account exceeds the 100.000 inode limit. The recovery of files from the backup will be charged. The Company assumes no responsibility if the backup is not updated and may not be used. The Customer is obliged to keep backups of files and databases. For security reasons, the backup must be transferred via FTP to the client's computer.

2.13 The Company shall not be liable to customer / user for any damages resulting from the execution or not of their order. Also it reserves on the time of delivery of products / services in cases of force majeure.

3. User Responsibility and unauthorized use of Servers

3.1 The Client agrees that he will use the website of the company, services offered and servers for any reason contrary to public order and morality and example but not limited to:

i. Send, post, send an e-mail transmission or other means of any content that is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, vulgar, obscene, libelous, constitutes an infringement of privacy of another, shows empathy, is racial, or other discriminations.

ii. Harm minors in any way.

iii. Send, post, send an e-mail transmission or other means any content for which you have no right to broadcast in accordance with law or contractual or management relations (such as inside information, proprietary and confidential information learned or disclosed as part industrial relations or covered in confidentiality agreements) or that infringes any patent, trademark, trade secret, copyright or other proprietary rights of others or any material that contains software viruses or any other computer code, files or programs that can cause damage in any of the software and hardware.

iv. intentional or unintentional violation of existing laws or provisions.

3.2 The Company has the ability to reject or delete any material hosted on the server that has been granted, if the material breach of any legislation, copyright, are pornographic, racist or pirated content (hacking, pirate softwares, warez sites , serial numbers), relates to drug trafficking, illegal attempt to penetrate a computer or contrary to any other law. In such cases the Company has the right, without notice, to immediately disable the client’s account and access to the site via the Internet without any liability for any damage caused to the Customer or third parties. Then we will inform the customer to remove the material. If the customer does not comply immediately, the company has the right to completely delete the account.

3.3 The Company follows a very strict policy on spam emails and may cancel the customer's account if unorthodox delivery / unwanted bulk email (spam mail). An email is spam when sent to multiple recipients who have not requested to receive. The client agrees not to send any of the following types of e-mail: (a) advertising or information, including but not limited to commercial advertising, except to those who have explicitly requested by the customer such emails. (b) Harrasing email, or through written language, sent the frequency or size of messages. (c) chain mails (d) Bulk advertising or Email. The customer who makes use of the Company's services for spamming will be charged a sum for costs and for recovering the system. The amount will be determined solely by the Company.

3.4 The available resources of the server reserved for use in the accounts of customers of the Company. The placing funds in any manner to sites of third parties, any form, including but not limited to drawing graphics or text from sites third material is a server of the company, running banner exchange programs, etc.

3.5 SSH access is given on request to the customer. For security reasons, the Customer must justify why he wants SSH access. The Company has the right to deny access or provide limited access to run specific commands.

3.6 The dispatch of electronic messages on the server or any message sent on a network directly or indirectly connected with the Company for harassing purposes as well as any effort to bypass user authentication or security of host, network or account is forbidden. It is forbidden the intrusion to any information that is not addressed to the Customer. It is prohibited to breach the security of any network, the Port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop, the publication of viruses, the execution chat rooms, Internet Relay Chat, IRC bots (like eggdrop), PhpShell and other similar programs, audio, radio and video sreaming and upload files to the server for the downloading by the general public. Any activity, whether it will lead to loss of information or not will be investigated and appropriate actions will follow.

3.7 Unauthorized background processes or unlicensed background processes that endanger the security of our servers, will lead to termination of the customer’s account.

The Client agrees that it makes the sites so as to avoid overburdening the Servers of VAULTHOSTER, limiting the use code and applications that require high processing power. VAULTHOSTER has the right, if the customer's site is the cause of creating problems in providing hosting services to other customers on the same server, to suspend immediately and without notice access to the website of the customer. In case VAULTHOSTER will such action, the customer will be informed as soon as possible and VAULTHOSTER will work with the client to remove the reason that led to suspension of services.

3.9 The customer agrees to the following conditions:

i . Do not use more than 25% of the server's resources for longer periods of 90 seconds. This includes any activities likely to cause overloading the server, including CGI Scripts, PHP Scripts, FTP, HTTP, SMTP load etc.

ii . Do not perform any autonomus process on the server. This includes demons and nature of any executable files such as IRCD, chat demons etc.

iii. Do not perform whatever type of web Spider and Indexer (including Google Cash / AdSpy)

iv. Do not perform any bit torrent application, track or client. It is prohibited from hosting or linking to any illegal migrant files.

v. Do not participate in any activity related to file-sharing & peer-to-peer networks.

vi. Do not run any gaming server such as counter-strike, half-life, battlefield1942 etc.

vii. Do not run cron tasks & schedule tasks at intervals of less than 15 minutes.

viii. Do not use Script to invite any file is not local. Calling any file or url to a remote server should be reported to the company when hosting packages for shared hosting. The company has the right to prohibit this without being communicated to the customer.

ix . Do not have a Mailbox that exceeds 250 Mb.

x . Not exceeding 100.000 inodes. Each file, page, email counts as 1 inode. If exceeded the above limit, the company will not perform backup for the account. (The inode limit is solely for the company’s backup functions.)

3.10 The Customer must use the website solely as a conventional Web Site. The use of services and company’s equipment must always be in a manner consistent with this Agreement and in no way harm the functioning of the equipment or the Company network. The excessive use of system resources is not acceptable. When using the services of the Company by the client creates, at the discretion of the Company, beyond the permissible limits, overloading the equipment and resources of the Company, the Company may suspend the operation of the account to be determined and resolved the cause of congestion. The Company reserves the right to kill intensive processes that affect the CPU.

3.11 The Customer shall not in any way be uploaded (upload), downloaded (download) or store in the space provided the files are not directly related to what is necessary for the operation of the website, only to maintain a backup the site.

3.12 The customer must verify the amount of space occupied by him and other users of account of the hard disks of the Company, so as not to exceed the limits set. If the space occupied exceeds the limits, the Company will charge the customer for the use of additional resources and reserves the right to delete files to return the used space in the permissible limits.

3.13 It is the customer's responsibility to ensure that the code and applications that are installed on its behalf are safe and the rights of directories and files are correct, regardless of how they were installed. The customer is responsible for all actions undertaken in his behalf.

3.14 The client must use a secure password. If the password used by the customer is simple, your account may be suspended until a more secure password is used.

4.  Security

4.1 All transactions made through www.vaulthoster.com governed by the International and European law that regulates issues relating to electronic commerce as well as the law on consumer protection (Law 2251/1994), which regulates matters on remote sales. The Company recognizes the importance of the issue of security of personal data, and electronic transactions and has taken all necessary measures with the most modern and advanced methods to ensure maximum safety. All information related to your personal information is secure and confidential.

The safety of the safety of the Company’s eshop is achieved by the following methods:

Customer Recognition

4.2 The codes used for identification are two: Login (Username) and Personal Secret Security Code (Password), who recorded a time provide access with complete security in personal customer data. The change of the Security Personal password (password) is allowed as often as desired by the customer. The only person who has access to the account  is the customer through the above code and are solely responsible for maintaining the privacy of third parties. The code used by the customer should be over 5 characters, with letters, numbers and / or symbols. In case of loss or leakage should take immediate notice to the Company. The Company is not responsible for the use of a password by an unauthorized person. The online store of the Company in no way disclose or publish personal data and information provided by the Company. The personal data of the Customer are used exclusively for the execution of transactions.

Contact

4.3 The customer must always have his contact details up to date and notify the Company of any changes. The communication and information of the Company towards the Customer on matters relating to the account (upgrades to servers, end - update account, etc.) are conducted through email or through relevant information pages on the site of the Company. The Customer must regularly check the email that has been designated as the main contact email at the Company’s website to be informed on matters relating to the account. The contact email should not be an email that is being maintaind at the servers of our company.

5. 5. Billing and Termination of Services / of Agreement

Pricing policy

5.1 The product prices listed are in Euro including VAT 21%. In each case the European Community Council Directive No. 2002/38/EC-7-5-2002 is applied. The payment of services and products are made in advance. The Company reserves the right to change prices without prior notice to the customer. Understood is that the customer always pays the price marked on the relevant tariffs for this product or service at the time of order.

5.2 The Company has the right to offer packages and promotions that have more favorable terms or prices than those that existed when the customer initially accepted the purchase of services by the Company. These price changes and conditions do not affect the existing prices of parties.

5.3 The price paid by the customer to the Company for hosting services will never change after the order. The Company reserves the right to change any time the resources and prices of accommodation shown on the site for purchase by prospective customers.

Pay by credit card or Paypal

5.4 The Client has the possibility of redemption orders by credit card Visa, Mastercard or  through Paypal. The credit card charge made after verification and certification of data and validity. The customer is solely responsible for the proper recording of credit card.

5.5  The customer who orders hosting services can select through the environmental management account of the Company to have his credit card charged automatically by the Company each month (or according to renewal cycle of assistance hosting the domain of every 6,12,24 months) and give the Company the right to collect the amount at a predetermined date each month or at such intervals and in which the agency has ordered that the Customer is due.

Pay by deposit in a bank account

The customer has the possibility of redemption orders through bank deposit in accounts that appear in the order of service.  In this case the Customer must pay any fees of banks and to inform the Company of the number of transaction deposit and the bank store that the deposit was made  by sending email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Discontinue of Service / of Agreement

Company

5.7 This agreement may be discontinued by the company without cause. The Company is not obliged to refund the agreed amount for the remaining time on the day of disruption to the normal expiry of the contract if the customer requests interruption or the Company  discontinues the contract in the event of breach of the terms of service .

Customer

5.8 VAULTHOSTER should remind the client the end of the subscription via email 15 calendar days before and to inform him of alternative methods of payment of the fee for renewal of services. Failure to pay the renewal fee on time, the day after the end of the subscription, the customer's account will appear as "unpaid", and following 30 days will go to sleep mode for 15 days «suspended», while a new notification will be sent. If in these days the customer fails to pay the subscription fee or fails to communicate with the Company for settlement, the account will be deleted and shown as «deleted» (45^th day)

5.9 Reinstatement of the account debited with the amount of 50 € per account not including applied interests.

5.10 In addition to customers who have not settle their debts for more than the above mentioned period the accounts will be deleted entirely after other 45 days, ie the final deletion will occur in 90 days.

5.11 If the Customer does not give the Company proof of the transaction by which he paid the renewal of the subscription or a notice that he doesn’t wish to continue the service, then the company will stop the Customer's web site and delete it from its servers, without further notice.

5.12  File restore of accounts that have been flagged as “deleted” will be charged with a fee of 100€ per account not including interest arrears.

5.13 H Company reserves the right to refuse, terminate services provided to the Customer at their discretion, with or without notice, and will not be responsible for impacts, positive or negative, resulting from the termination of a web site from a server or some other termination of service. Restoring files to a shared web hosting account is charged 50 €. All the damage is limited to immediate termination of services, and the company may claim by any means existing debts of the client by the date that will be informed by the customer that wants to discontinue those services. The customer must inform the company  that he wants to discontinue the services electronically to our website https://www.vaulthoster.com/customers/submitticket.php?step=2&deptid=2 opening a support request with title "STOP SERVICES - CANCELLATION REQUEST »up to 1 day before the deadline for renewal of service.

5.14 If the Customer has outstanding one or more services to his account, then the Company has the right to suspend, stop or delete all of the domain or hosting accounts, fully paid or not, without the obligation to provide a backup copy to the Customer.

5.15 The Company reserves the right to delete an account, including files and content for any reason at any time. The Customer agrees to maintain backup copies (backup) of all files and databases hosted and agrees that the Company will have no responsibility for any loss of data. The Customer is responsible for backing up his data.

5.16 If there is no remaining balance on the credit card of the Customer at the time of billing of the subscription amount (for the service), the company's services are scheduled to end automatically after the expiry of the subscription.

6. 6. Money Back Guarantee

6.1 The shared hosting packages of the Company are accompanied by a money back guarantee of 30 days from the date the shared hosting account was created. If the customer is not satisfied with the level of hosting services (web hosting) of the Company he may, within 30 days of the start of his account, request cancellation of this agreement, otherwise tacitly supports the continuation of service and waives the right for reimbursement of money paid. In case of cancellation within 30 days, the Company will return the amount of the hosting fees withholding of any additional costs (domain name purchase, third party commissions or fees from banks or credit cards, installation costs, additional services). No refunds can take place after the 30th day of the subscription. The above warranty is limited to the Shared Hosting packages and not all of the services provided by the Company such as Dedicated Server, Resellers Hosting domain names, web design services etc.

6.2 Only new accounts are entitled to compensation. For example, if the customer had an account with the Company, set aside and created a new, he is not entitled to compensation for the last account.

6.3 To be considered valid, the request to cancel an account, must be sent electronically to the address https://www.vaulthoster.com/customers/submitticket.php?step=2&deptid=2 opening a support request with title "STOP SERVICES - CANCELLATION REQUEST ».

6.4 Any violation of this condition is likely to lead to failure to repay any amount to the Customer.

7. Renewal of Services

7.1 The contract is automatically renewed under the current price list for the type of service at the time of renewal unless the customer doesn’t want to renew and inform about it until 1 day before the end of his current subscription .

7.2 In case of bank deposit the customer needs to sent the deposit receipt to This e-mail address is being protected from spambots. You need JavaScript enabled to view it for any renewal of services to take place.

7.3 In any case, the customer must verify that the company received the receipt for the renewal of services for which he paid. In the event that the company can not verify that a renewal of service took place (eg for non-delivery of email information to the Company) then the company stops the Customer's web site and delete it from its servers, without any liability whatsoever for any loss or damage caused by the termination / suspension of services to the Customer.

8 Additional Fees

8.1 The Company is not responsible for any taxes or fees payable in any country under any tax law and related transactions by the Customer. The customer agrees to assume full responsibility for taxes or fees associated with the use of  the products or services available or any transactions made.

9. Disclaimer - Insurance - Compensation

9.1 The Company makes constant and significant efforts to ensure the website http://www.vaulthoster.com includes accurate and updated information. However, it is not committed to accuracy, timeliness and completeness of the content published and therefore bears no liability of any kind.

9.2 The Customer shall defend against any court, ensure,  keep away from any danger from all claims, losses, financial claims and liabilities the Company and to cover over all financial costs including attorneys' fees and other costs also to cover any case or claim for damage or injury or any other cause o raise himself or any third party against the Company or the Customer's account of activities and services or other acts of Customer or content and information handled by the server the Company or of any failure on our server, with or without the consent of the Customer or cooperating with him.

9.3 In addition, the Customer explicitly states and assume by this that if brought against the Company any action, claim, or other judicial or administrative process claim and arises from the failure by any kind of third party rights, is obliged to intervene in the court first or other administrative proceedings and fully indemnify the Company in the event that the latter were forced to pay compensation or any other cost.

10. Regulation on Management and Assignment of Names ending in .gr and international tlds.

10.1 The customer / user and / or future holder of domain names should read, understand and agree with the Regulation on Management and Assignment of Names and all amendments thereto.  A copy of the original version of regulation for .gr you can find at the EETT website at http://www.eett.gr/opencms/opencms/EETT/Electronic_Communications/DomainNames/.

10.2 .GR .ΕU .COM .NET .ORG .BIZ .INFO DOMAINS 10.2. GR. ΕU. COM. NET. ORG. BIZ. INFO DOMAINS

VAULTHOSTER offers customer registration services for domain names ending in. Gr. Com. Net. Org. Biz. Info.  VAULTHOSTER is not an official authorized registrarfor .Gr .Com .Net .Org .Biz .Info domains but work with companies ENOM & PAPAKI.gr, which are official registrars. VAULTHOSTER acts as a reseller of the above companies and can not vouch for the services they offer.  The use of registration services for .Gr and international TLDs through VAULTHOSTER implies acceptance of the terms of use published on the website of the partners companies ENOM and USABLEWEB available at enom.com & papaki.gr

11 Acceptance of Terms

11.1 These Terms of Use of the website http://www.vaulthoster.com are drawn from all the legal rules of the Greek territory, governed by Greek law, the force in that legislation of the European Union and International Treaties and construed in accordance with the rules of good faith, morals and social and economic objective of the right. In the event that a term or provision of these terms of use could be deemed as void or voidable, such invalidity or cancellation will not affect the validity of other conditions, and the parties will pay in the above principles every effort to replace the void or cancellation provisions or conditions with others who are as close as possible to that of the void or voidable conditions or forecasts.

11.2 The subscribers of the Company’s services should have reached 18 years of age to accept any consequences in case of any misrepresentation.

11.3 By the use of website www.vaulthoster.com it is presumed that you agree to all terms listed in this website and reading of this text is required for use of our services and making any orders for services or products . If the company finds in any way false data concerning the customer has the inalienable right to delete his account without explanation.

11.4 The Company shall provide the client with 3d party software with the hosting package ordered. The license terms governing the use of third party software may differ from our terms. Customers of the Company are bound by all permit conditions related to third-party software and will have to accept them. The provision and supply of third party software is not part of the company’s software.  The Company can not provide support or warranties regarding the use and functionality of these third-party software.

11.5 Every online order is sent to the Company services over the Internet, if and only if the customer has previously accepted unconditionally the conditions described above agreement as further proof that the client has full knowledge of the terms and agreed wholeheartedly with them.

11.6 The Customer agrees that any dispute arising from the use of this presentation, application would have the laws of the Greek state and jurisdiction to resolve these will be the Courts of Athens.  The Company has the right to change without any notice the Terms of Agreement/Services and it is the responsibility of the Customer to arrange to be informed by this Website and its terms.

11.7 The terms contained herein supersede any other agreement or negotiation between the Customer and the Company, oral, written or otherwise, including any statements by a representative of the Company.